Booking Troubleshooting

Are you trying to Book with us and when you hit "book" nothing is happening? It is not going through? The screen just sits there and times out?

No problem, we have a few ways for you to fix this issue.

1. Your computer anti virus software on your device is stopping the next page from loading. You can try another device or browser, or one of the other troubleshooting steps.
   
   

2. Your cookies setting needs to be Enabled for our website.

To enable your cookies:

At the top of your navigation bar there should be an icon with a red x - if you click that and choose “always allow cookies” it should allow you to complete payment.

3. Clear your Cache

How to clear cache - Instructions for all Browsers

Google Chrome - Computer

1. Open Chrome browser.

2. On your toolbar, click "More".

3. Hover More tools, and then click "Clear browsing data".

4. In the "Clear browsing data" page that opens, check the boxes for "Cookies and other site and plug-in data" and "Cached images and files".

5. In the menu at the top "Obliterate the following items from" , select "the beginning of time".

6. Click Clear browsing data.

Mobile Android and iOS

1. Open Chrome browser.

2. On your toolbar, click "More".

3. Click "History", and then click "Clear browsing data".

4. In the page "Clear browsing data," check the boxes for "Cookies and site data" and "Cached images and files".

5. In the menu at the top "Obliterate the following items from" , select "the beginning of time".

6. Click Clear browsing data.

Mozilla Firefox

1. Click the menu button of the browser and click Options.

2. Choose the Advanced tab.

3. Select Network panel.

4. Near the "Cached Web Content" option, click the button "Clear Now".

Edge

1. Select the ... icon in the top right corner of the browser window to get to the settings menu. (NOTE: You can also access this menu by holding Ctrl + Shift + Delete. By using this shortcut you may skip down to step 3.)

2. In the settings menu, towards the bottom, click on Choose what to clear.

3. Select Cookies and saved website data and Cached data and files. After the two are marked click on clear.

Internet Explorer

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.... (NOTE: You can also access this menu by holding Ctrl + Shift + Delete.)

2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Safari

1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.

2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....

3. Click Remove Now in the pop up window that appears.

Tutorial with screenshots here.

Opera

1. Open the red O and then click Settings. Alternatively you can press Alt and P together.

2. Open the Privacy & Security tab. Now click Clear browsing data...

3. In the drop-down box select the beginning of time. Then check only Cookies and other site data and Cached images and files. Now click Clear browsing data.

Tutorial with screenshots here

More about clearing cache in different browsers here

COMPLETELY SOLVE ALL ISSUES BY ADDING US TO YOUR HOMEPAGE ON YOUR MOBILE DEVICE!

The very best solution is to download/bookmark our app!

How to add us as a Bookmark to mobile phone screen

1. Android device:

- Open your mobile browser to our website, www.holistichealingstrongsville.com
- Click the 3 dots icon in the right top corner of the mobile browser
- In the Menu pop up select "Add to Home screen"
- Insert Title for the icon and click Add.
- Check your home page, the icon will appear there

2. IOS/Apple device:

- Launch the Safari browser on Apple’s iOS and navigate to our website, www.holistichealingstrongsville.com
- Tap the Share button on the browser’s toolbar (the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch).
- Tap the Add to Home Screen icon in the Share menu. You’ll be prompted to name the shortcut before tapping the Add button.
***Other browsers, like Chrome for iOS, don’t offer this feature. Due the limitations in Apple’s iOS, only Apple’s own Safari browser is allowed to do this.

Let us know if you have any problems with that and we can walk you through it.

*There’s also a video with instructions of how to do that from social media and our LinkTree BELOW